Frequently Asked Questions
S H I P P I N G
WHEN WILL BY S A S S E E ORDER BE SHIPPED?
We process and ship orders from our Canberra warehouse Monday through Friday. Orders are sent via Parcel Post with Australia Post unless specified otherwise.
You will receive an email with shipping confirmation and tracking. All shipping information can also be found in the account section by clicking “My Account” and then “My Orders” Please check spam folders if you did not receive the shipping email.
WHAT CARRIER IS USED FOR SHIPPING?
All Australian orders are shipped via Australia Post. Some larger items will be delivered through an alternative carrier and you will be advised.
DOES S A S S E E SHIP INTERNATIONALLY?
Yes, to select countries. Pricing displayed are in AUS dollars and exclusive of shipping and taxes. All relevant taxes and duties will be including in the final purchase price on checkout.
We offer FREE International shipping on orders over $100.00
HOW WILL MY S A S S E E items arrive?
Your items will be beautifully S A S S E E wrapped as per our branding guidelines.
P A Y M E N T S & B I L L I N G
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard and Paypal and the fantastic Afterpay.
WHY WAS MY CREDIT CARD DECLINED?
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to check all details, if that does not work, please send us an email at firstname.lastname@example.org.
I HAVE A QUESTION REGARDING MY CHARGES?
If you have any queries regarding your charges please call us or send us an email detailing your order number and details and your query. We will be in contact with you within 24 hours.